General Questions
What services do you offer?
We offer a comprehensive range of logistics services, including same-day and next-day delivery, international shipping, and custom logistics solutions tailored to your needs.
How do I get a quote for shipping costs?
You can request a quote by filling out the enquiry form on our website, or you can call us directly to discuss your requirements.
What areas do you cover for pick-up and delivery?
We offer nationwide coverage in the UK, with a promise of 60-minute collection in most areas. We also provide international shipping solutions.
Do you provide same-day delivery options?
Yes, we do offer same-day delivery services for time-critical shipments.
What payment methods do you accept?
We accept all major debit and credit cards. You can also open an account with us for more convenient and faster processing.
Service-Specific Questions
What types of vehicles are in your fleet?
Our diverse fleet includes motorbikes, small to medium-sized vans, and lorries, ensuring we can handle shipments of all sizes.
Do you offer international shipping?
Yes, we offer international shipping, including freight forwarding and customs clearance services.
Can you handle oversized or irregular items?
Absolutely, our fleet and team are equipped to handle shipments of all shapes and sizes.
Do you offer refrigerated or climate-controlled shipping?
Yes, we provide specialised shipping options for perishable and sensitive items.
What are your operational hours?
We operate 24/7, 365 days a year to meet all your shipping needs.
Tracking & Delivery
How can I track my shipment?
We provide a tracking number for every shipment, accessible through email.
What happens if my package is damaged or lost?
We offer full insurance coverage for all shipments and will work diligently to resolve any issues.
Do you provide proof of delivery?
Yes, we offer electronic proof of delivery for your records.
Can I change the delivery address once the shipment is en-route?
Changes can be made, although they may incur additional fees and delays.
How soon can you pick up a package after placing an order?
We can pick up your package within 60 minutes of booking in most areas.
Safety & Compliance
What security measures do you take to ensure the safety of my items?
All our drivers are security-screened, and shipments are fully tracked from pick-up to delivery.
Do you have the necessary certifications and licences?
Yes, we are fully licensed and comply with all relevant industry standards.
How are customs duties and fees handled for international shipments?
We offer complete customs clearance services and will handle all duties and fees on your behalf.
Are your drivers security-screened?
Yes, all our drivers undergo rigorous security screening for your peace of mind.
What measures do you take to ensure compliance with UK regulations?
All drivers are fully trained, and our fleet meets all UK safety standards. Compliance documents are available upon request.
Customer Service & Support
How can I reach customer service?
You can reach us via phone, email, or webchat. We’re here 24/7 to assist you.
What is your cancellation policy?
Cancellations made within two hours of scheduled pick-up will incur a cancellation fee.
Do you offer any discounts for regular or bulk shipping?
Yes, we offer volume-based discounts. Please contact us for more information.
How do you resolve disputes or complaints?
We prioritise customer satisfaction and will work diligently to resolve any issues you may have.
Is there a minimum or maximum weight or size for shipments?
We can handle shipments of almost any size, although additional fees may apply for oversized items.
Payment & Billing
Do you offer bulk shipment discounts?
Yes, we offer competitive discounts for large volume shipments.
How do I set up a billing account?
To set up a billing account, simply complete our online application or contact our customer service.
Are there any hidden charges?
No, all charges are transparent and communicated upfront during the booking process.
Can I pay online?
Yes, we offer a secure online payment platform for your convenience.
What are your payment terms?
Our standard payment terms are 14 days from the date of the invoice.